I am currently the Transformation Leader at AIG. I over see execution of large strategic initiatives that will shape AIG's underwriting and claims operations and policy administrations functions. Spearheading the development and execution of customer satisfaction improvement projects, and overall quality of service delivery across various programs is important to me.
Prior to this role I was the Global Head of Third Party Governance Advisory Group at BNY Mellon overseeing 22 lines of businesses assessing vendor/third party risk. As well as the head of the Americas Business Change Group within Asset Servicing, where I was responsible for the management and oversight of client implementations.